Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Timeplanner website?
No. Custom Timeplanner is run by BrandedItems, Inc., an authorized JournalBooks distributor in Tustin, California. Timeplanner planners and calendars are made by JournalBooks; we sell them decorated with your logo and manage your order from quote to delivery.
Can I buy one planner or a refill?
No. We sell decorated planners in quantity to businesses, schools and organizations, and we do not stock single planners, refills or replacement inserts.
Are these the same planners as the Timeplanner catalog?
Yes. The planners are made in the USA by JournalBooks under the Timeplanner Calendars name, which has been around since 1971. Each product page keeps the original model name, so you can match a planner you already have.
Planner dates
Which year are the planners dated?
Dated planners are printed for the upcoming calendar year. Monthly planners cover 12 months and weekly organizers 13; on some models you choose the start month. The year and start month are shown on your proof before production.
When should I order planners for the new year?
Order in early fall if the planners are year-end gifts. Production takes 10 to 15 business days after proof approval, depending on the model, plus shipping, and popular covers can sell out late in the season.
Minimums and pricing
What is the minimum order?
Minimums depend on the model, from 40 to 100 pieces; each product page shows the minimum as the first row of its price table. Orders from new non-corporate customers also have a $1,000 order minimum.
What does the listed price include?
The decorated price includes the standard logo imprint listed on the product page, usually a one-color foil stamp or deboss on the cover. Setup charges and shipping are quoted separately.
Artwork and proofs
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the sharpest foil or deboss. If you only have a JPG or PNG, send it anyway and our art team will tell you whether it works.
Do I see a proof before production?
Yes. Every order gets a free digital proof with your logo on the planner and cover you picked, and nothing is produced until you approve it.
Do you keep my artwork for reorders?
Yes. Send us the earlier order or invoice number and we can repeat the order with the same artwork, so next year's planners match this year's.
Payment and shipping
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code and we will include freight; duties and taxes depend on the destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-827-2630.